Business Etiquette Services

For Professionals  

Are you unemployed or under-employed? Maybe you've been on several interviews and have not received any call backs?  Or, maybe you're a young professional just entering the job market and are looking for ways to stand out?  The job market is very competitive and, more than ever, individuals need to find a way to make themselves marketable and attractive to employers.  

Our business etiquette services are offered by a Certified Etiquette Consultant and cover a variety of image and etiquette essentials so that you appear polished and professional. We offer session on: 

• Dining etiquette
• Social media presence 
• Personal branding 
• Workplace interactions 
• Interviewing skills
• Professional image 
• Effective communication
• and much more!  

Prefer a more private consultation?  We will gladly meet with you one-on-one for a personalized image and etiquette consultation. Private consultations may include recommendations on wardrobe, a comprehensive resume and cover letter review, interview skills practice, or a private dining etiquette lesson.  Contact us for more information about our personalized consultation options.  

For Businesses  

What do the most successful businesses have in common? They all make customer service their #1 priority.  The most successful companies invest a generous amount of time and resources in professional development programs for their staff that focus on key industry standards, such as customer service and conflict management.  

Are you concerned about the professional image of your business?  Have you received complaints from customers about the level of professionalism, or lack thereof, of your employees?  We provide in-house business etiquette training for your employees that is customized to your industry.   

Our in-house trainings are perfect for the following industries: 

• Retail/shopping
• Real estate 
• Cleaning services
• Hotels
• Restaurants
• Churches
• and other service-related industries

Of course, all employees will be on their best behavior when the boss is around.  If you are concerned about the behavior and professionalism of your staff, your business would benefit greatly from our Mystery Shopper Service. We will rate your employees on a variety of different factors such as promptness, attentiveness, communication, and conflict management.  Our service is perfect for retail, hospitality, restaurant and other service-related industries.  

Our Mystery Shopper Service fees are reasonable and offer a realistic view of what customers experience on a day-to-day basis.  At the end of our mystery shopping experience, we will provide detailed feedback from a business etiquette standpoint.  This is an invaluable service that could save you thousands in lost revenue from poor customer service and customer ratings! 

For Non-Profit Boards and Organizations

Managing a non-profit organization is no small feat.  Our lead trainer has spent years working with non-profit organizations of different sizes on issues related to board governance.  Whether it's assistance with establishing protocols, running effective meetings, or resolving conflict, we can help your organization run more efficiently and effectively.  We offer trainings and workshops in the following areas: 

• Board development 
• Board norms and protocols 
• Parliamentary procedure/Robert's Rules of Order
• Board member orientation
• Board/CEO relationships